Question 1

What does delivery cost?

Accepted Answer

€4.95 for light parcels (up to 500 g), €6.95 up to 2 kg, €9.95 above that. You pay the PostNL rate directly — no handling fee or markup.

Question 2

How quickly is my order delivered?

Accepted Answer

Order before 12:00 uur on working days for delivery within 1 werkdag. We pack every order by hand, so a busy week may add a day.

Question 3

Which carrier do you use?

Accepted Answer

PostNL, DHL, or DPD via Sendcloud. Which one depends on size and destination.

Question 4

Can I track my parcel?

Accepted Answer

Tracking details are emailed once the parcel is registered with the carrier.

Question 5

Where do you deliver?

Accepted Answer

Netherlands and Belgium.

Question 6

Is the invoice included if I'm sending something as a gift?

Accepted Answer

Not if you indicate at checkout that it's a gift. We leave the invoice out of the parcel.

Question 7

My parcel arrived damaged. What now?

Accepted Answer

Email hallo@kortlist.nl with your order number and a photo. We'll sort it.

Question 8

Can I return my order?

Accepted Answer

Yes. Terms and instructions are in our returns policy.

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